At PGS, we understand that businesses need flexibility in resourcing in order to ensure profitability and fuel growth. PGS enables its clients to increase and decrease their workforce when needed. This allows companies to not only effectively deal with seasonality of their business, but also with business expansions and contractions, especially when they are unanticipated.
Our clients trust us because we provide trained agents with the appropriate level of business knowledge and the right skills and tools to deliver high performance. What makes our workforce better? We put people first. Our employees feel they are a part of a great PGS family because we train, nurture, coach and help develop their careers. These happy employees translate to a high level of work commitment and dedication to our customers and their customers. All of our agents are college educated and right from Day 1 with PGS, there is training, ongoing coaching and opportunities to expand their skill sets both technically and functionally. We have agents that speak English, Mandarin, Cantonese, Japanese, Korean, Hokkien, Malay, Bahasa Melayu, and Tamil. Our unique compensation structure ensures that agent compensation is directly linked to individual and team performance.
PGS’s operating model stems directly from our company mission. We align our principles, metrics and enablers to each of our core values, People First, Client Led and Performance Driven.