The lines between sales and customer service have blurred, as every interaction with a customer is a chance to provide information and support, to increase that customer's loyalty, and to sell additional products and services. PGS solutions are focused on this type of customer interaction. We understand the dualistic nature of every customer call, and work to always improve the relationship between a company and its customers.
And just as the nature of the communication has changed, so has the medium. Interacting with today's consumer requires a multi-channel approach. Companies need to be able to communicate with customers through email, chat, voice and mobile. Therefore, companies looking for a Customer Management partner must look for one with the ability to effectively communicate through a range of channels.