Customer Support Solutions
Excellent customer service is core to PGS offerings. Today’s customer service is more than having excellent, polite and solution-oriented agents. Great service requires an integrated approach that supports the customer in whatever channel they choose to communicate through, whether that be phone, chat, mobile or email. PGS agents are trained to master channel communication as well as product/service information.
Many PGS clients choose to use their own in house sales and support staff while still taking advantage of other PGS services. Utilizing Contact Center, Workforce Management or Business Analytics in a cloud-based model gives our clients access to call scripting, reports, voice analytics, and workforce management functionality without needing to make large upfront investments in hardware or software. As their business needs change, PGS agents can be gradually added to supplement the internal teams, providing extra resources during high volume periods enabling around the clock access to customers.